- Cancellation and refund eligibility may vary depending on booking source, rate plan, seasonality and duration of stay.
- Certain promotional, discounted or last-minute bookings may be non-refundable.
- Refund timelines depend on payment gateways, banks and financial institutions.
- No refunds shall be applicable for no-shows, early departures or removal due to violation of policies or misconduct.
- Cancellation requests for direct bookings must be submitted through email or WhatsApp.
- Processing or convenience charges, if any, may be deducted from eligible refunds.
- Management reserves the right to evaluate exceptional cases at its sole discretion.
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